CHENNAI METROPOLITAN WATER SUPPL

The Chennai Metropolitan Water Supply and Sewerage Board is implementing various schemes in a planned manner for source augmentation, for improving and strengthening the water supply and sewerage system and for creating additional infrastructure to meet the growing demand of Chennai City and adjacent areas on the basis of the Master Plan as updated in 1997. To reduce the dependence on traditional water sources, such as surface and ground water sources, the Government will complete and commission the first desalination plant during the current year and will speed up the implementation of another desalination plant. The Government will continue to take all efforts to get water under Krishna Water Supply Scheme to meet the drinking water needs of Chennai City.

The mission of the Board is “to extend a positive contribution for enhancing the health and quality of life of the Citizens of Chennai City by providing them with an adequate supply of safe and good quality water at a reasonable price and by providing customer service in a prompt and courteous manner”.

In order to achieve this, over the past three decades, since its formation in 1978, Chennai Metropolitan Water Supply and Sewerage Board has significantly developed its capacity and capability to cater to the growing water needs of Chennai City. Presently the Board’s services are extended to nearly 54 lakh people, spread over 184 square km, in Chennai City and its surrounding areas such as parts of Ambattur, Manali New Town etc. The Board is working with various local bodies within Chennai Metropolitan Area to develop water supply and sewerage infrastructure in order to extend its services to whole of Chennai Metropolitan Area in due course of time.

Surface water is the main source of water supply to Chennai city. The lakes of Poondi, Cholavaram, Redhills, Chembarambakkam, Porur near Chennai city, Veeranam lake in Cuddalore District and Kandaleru reservoir in Andhra Pradesh under the Krishna Water Supply Scheme are the main surface water sources. The present storage in these lakes is comfortable. The storage as on 27.03.2008 is given below:

Lake	Total capacity (in Mcft)	Present storage (in Mcft)	Storage as on same day last year (in Mcft)
Poondi	3,231	2501	2074
Cholavaram	881	767	384
Redhills	3,300	2,970	2477
Chembarambakkam	3,645	2,496	1,643
Total	11,057	8,734	6,578
Veeranam	1,465	1,344	1,137
Kandaleru	68,000	42,490	27,830

Further, ground water from the 6 Well Fields located in Araniar-Koratalayar River basin and Southern Coastal Aquifer is the other source of water supply. About 100 to 120 MLD of water can be extracted from these wellfields. However, considering the comfortable storage position in the lakes, only a small quantity of ground water is being extracted in order to conserve the ground water for future. To ensure proper maintenance of these wells a minimum quantity of 20 to 25 MLD is extracted.

The water received from the above surface sources is treated in the water treatment plants at Kilpauk, Redhills, Chembarambakkam and Vadakuthu. The treated water along with the ground water from the wellfields is conveyed to 16 Water Distribution Stations in the city and distributed to the consumers through pipeline.

Presently the Board is supplying about 645 to 650 MLD of water, out of which about 585 MLD is supplied to the people of Chennai City and about 60 to 65 MLD is supplied to the industries, bulk consumers, 10 Municipalities, 5 Town Panchayats, 2 Village Panchayats and 1 Cantonment within the Chennai Metropolitan Area. The Board will continue to supply adequate quantity of water to the city during this year also.

The number of consumers, with water connections, has gone up to 4,79,850 during March 2008 as compared to 4,35,755 during March 2007. The total number of streets under Board’s operational jurisdiction is 15,460. Water distribution pipelines have been laid in all the above streets for a length of 2,924 km. However, in-spite of pipeline infrastructure, 114 of the above streets are not getting piped water supply due to inadequate pressure. Water supply to the above streets is made through tanker lorries. Necessary improvement works have been taken up for supply of water through pipeline in the above streets also and it is planned to complete these works in two years time.

The quality of water supplied to the people of Chennai City is conforming to Bureau of Indian standards. The Board is taking various steps to ensure the quality of water supplied :

A separate Quality Assurance Wing is functioning in the Board to monitor the water quality throughout the city. Water samples are collected from the lakes, water treatment plants and water distribution stations and are tested for various physical, chemical & bacteriological parameters by the Quality Assurance Wing of the Board. Besides, residual chlorine level is tested daily at 100 consumer points.

As per the guidelines of Central Public Health Environmental Engineering Organization (CPHEEO), for Chennai City it is required to take 600 samples per month for bacteriological analysis. However, samples ranging between 750 to 900 are collected and tested every month by the Quality Assurance Wing to ensure that the water supplied is free from any contamination.

Besides, the Area Engineers, Deputy Area Engineers and Depot Engineers are taking 5 to 10 samples each on daily basis for checking the residual chlorine level to ensure the quality of water. Likewise the Corporation of Chennai is also testing the residual chlorine level and sharing information with CMWSS Board.

Further, the services of ‘The King Institute’ functioning under the control of Public Health Department and ‘Anna University’ are also utilized for quality monitoring. Thus, by monitoring the water quality through various agencies, the Board is ensuring the quality of water supplied to the public.

CMWSS Board has provided 9,437 public fountains in various Slum Clearance Board tenements and other localities in Chennai City for the use of the people from economically weaker sections. In order to improve the environment around the public fountains and keep these in good condition, during the current year the Board has proposed to provide platform around 3000 public fountains at an estimated cost of Rs.1.50 crore.

In some of the streets, PVC pipelines are laid to supply water. These PVC pipes often get damaged while carrying out the maintenance works by various service departments and private telecom companies, causing frequent leakages and pollution. Further, some of the streets are not receiving adequate water due to old choked up pipelines. In order to rectify this, the Board has decided to replace the P.V.C. pipes and choked up water pipelines with D.I.pipe. CMWSS Board has prepared a detailed project report for replacing these PVC pipes and choked up water pipelines for a length of 261 km. at an estimated cost of Rs.29.70 crore and submitted to Government of India for approval under JNNURM. On obtaining approval, the works will be taken up during the current year. This will help in arresting leakages and ensure equitable distribution of water to the public.

The number of households, with sewer connections, during March 2008 has gone up to 5,63,094 from 5,15,560 during March 2007. During the year 2007-2008 the Board has laid sewers in 171 streets and with that all the streets in Chennai City except 6 streets, are provided with sewerage system. The work of laying sewer in these remaining 6 streets is under progress and will be completed during this year. The sewage generated from the houses, offices and other buildings is being collected through 2,671 km. long sewerage network and 185 Sewage pumping stations and is conveyed to the sewage treatment plants located at 5 different locations having an installed capacity of 486 MLD. After required treatment only, the sewage is disposed of.

The silt and sand, deposited in 2,671 kms. long sewerage system, in Chennai City, are being removed periodically by jet rodding and desilting machines. During the year 2007-2008, the CMWSS Board has taken action to procure equipments and machines for mechanical desilting of the manholes and the safety equipments for the use of the workers at an estimated cost of Rs.3.00 Crore. This will ensure safe working environment to the sewer workers. The Chennai City sewerage system is being maintained through 77,081 manholes constructed along the streets/roads. As and when the roads and streets are blacktopped, the manholes are required to be raised with the road surface level. About 14,500 identified manholes will be raised and flushed with the road surface during the current year.

MAJOR PROJECTS

I. Sea water Desalination Plants

Having regard to the long term drinking water requirements of the growing Chennai City and to address the water problem during drought period, a desalination plant is being set up at Kattupalli village in Minjur Panchayat Union, north of the Chennai City, to produce 100 ML of water per day.

A Bulk Water Purchase Agreement has been executed with the Company, M/s Chennai Water Desalination Ltd. (CWDL). As per the Agreement, the Company has to deliver 15 MLD of product water from May 2008 and 100 MLD of product water from August 2008. An independent consultant M/s. ILF-Mantech has been appointed to monitor the works.

All the works in the plant are progressing expeditiously. The works will be completed during this year and the plant will be put to beneficial use.

In order to further address the growing drinking water requirements of Chennai City which is expanding rapidly, another 100 MLD desalination plant is proposed to be set up at Nemmeli on East Coast Road.

The desalination plant and the associated infrastructure such as pipe line, for conveyance of product water from the plant to the city distribution system, construction of Under Ground Tank, Over Head Tank and pumping station is estimated to cost Rs.993.83 crore. The detailed project report (DPR) was presented to the Ministry of Urban Development, Government of India on 05.02.2008 seeking sanction of the project under full grant from Government of India. The Union Government, in its Budget, has allocated Rs.300 crore as its support for this project to start with. The work on this plant will be taken up in the coming financial year.

To treat the water received from Krishna water supply scheme, the Government had accorded administrative sanction during the year 1996 for the construction of a 530 MLD water treatment plant at Chembarambakkam near Chennai and transmission line at an estimated cost of Rs.296 crore. Now, the construction of the plant has been completed and it was inaugurated by the Hon’ble Chief Minister on 19.7.2007. On commissioning of this plant the Board has got the operational flexibility to draw the required quantum of water from Chembarambakkam lake based on the availability of water in various reservoirs and as per the requirement for city supply. Currently about 135 MLD of treated water is supplied to Chennai City from this plant.

On commissioning of this plant, the total water treatment capacity of CMWSS Board has gone up from750 MLD to 1280 MLD as detailed below:

III. Projects under Jawaharlal Nehru National Urban Renewal Mission (JNNURM)

CMWSS Board has obtained approval for 5 projects for carrying out improvement works to water supply and sewerage system in Chennai city as well as for creating additional infrastructure at an estimated cost of Rs.492.16 crore. Most of these works have already been commenced and are in progress.

To ensure equitable distribution of water with adequate pressure, CMWSS Board has taken up the improvement works in 4 Water Distribution Stations namely Kilpauk, Anna Poonga, Southern Head Works and Kalaignar Karunanidhi Nagar during October 2007 and the works are in progress. The work orders for 3 distribution systems namely Kilpauk, Kalaignar Karunanidhi Nagar and Triplicane have also been issued. All these works will be completed by the end of the year 2009.

In respect of other works such as strengthening of Anna Poonga and Southern Head Works water distribution systems, leak detection and rectification works, reconstruction of raw water conduits I & III, repairs and rehabilitation of conduit II from Redhills to Kilpauk Water Treatment Plant, re-tenders have been invited. On finalization of tenders, these works will also be taken up for execution during this year.

2. Providing Water Supply and Sewerage Facilities to the consumers along Rajiv Gandhi IT Corridor

CMWSS Board has taken up the work for providing water supply and sewerage infrastructure along Rajiv Gandhi Information Technology Corridor (Old Mahabalipuram Road) at an estimated cost of Rs. 41.77 crore.

The sewage generated from this area will be conveyed to the existing Sewage Treatment Plant at Perungudi and the new STPs proposed to be constructed at Sholinganallur and Navalur for treatment.

This work was commenced during April 2007 and is in progress. Since the road improvement work as well as the work of providing service ducts, such as TNEB’s power cable duct are simultaneously carried out, the CMWSS Board will continue the work in co-ordination with TNRDC/ITEL and TNEB and complete it during the current year.

3. Infrastructure for conveyance of product water from the Desalination Plant at Minjur

The product water from the desalination plant at Kattupalli (Minjur) will be conveyed from the plant site to Madhavaram and Redhills for further distribution to the consumers. For this purpose, CMWSS Board has taken up various works such as construction of sump cum pump house at Kattupalli, pipeline from plant site to Madhavaram and Redhills, sump cum pump house at Madhavaram and under ground tank at Manali. The works have been commenced during June 2007 and will be completed during current year along with the construction of desalination plant. The total estimated cost of this work is Rs.93 crore.

4. Construction of sump cum pump house over the 90 cusec canal near Poondi Reservoir for conveying 100 MLD of raw water to Puzhal Water Treatment Plant

A 1000mm dia. DI pipeline was laid during the drought period between Poondi reservoir and water treatment plant at Redhills for conveying ground water from the private wells. As, the storage in the city reservoirs is comfortable, groundwater from these wells is not extracted. Therefore, the CMWSS Board has proposed to utilize this pipeline for pumping a portion of raw water from Poondi reservoir to Redhills water treatment plant. For this purpose a RCC sump cum pump house is being constructed at Poondi reservoir with an estimated cost of Rs.9.11 crore under JNNURM. It will help in pumping 100 MLD of raw water from Poondi reservoir to water treatment plant at Redhills directly resulting in a saving of 34 MLD of water now being lost due to evaporation and seepage. During drought period this facility will also help in utilizing the dead storage available in Poondi reservoir.

5. Construction of an additional Sewage Treatment Plant of 60 MLD capacity at Perungudi

The present capacity of Perungudi sewage treatment plant (54 MLD) is not adequate to match the growing needs of the city. Therefore, the Board had proposed to construct an additional 54 MLD STP. In the meantime it is proposed to convey sewage from some of the adjacent local bodies to this STP; therefore, it is proposed to increase the capacity of the proposed additional STP at Perungudi to 60 MLD at an estimated cost of Rs.55 Crore. Revised detailed project report has been prepared and sent to JNNURM seeking approval. The work will be taken up during the current year and will be completed in 18 months.

1. Improvements to the sewerage facilities in Guindy Thiru Vi Ka Industrial Estate

CMWSS Board is executing the works of rehabilitation and up-gradation of the sewerage system in Thiru Vi Ka Industrial Estate at Guindy at an estimated cost of Rs.7.35 crore (Revised cost). The work has been commenced during December 2006 and 80% work has been completed. The work will be completed during this year. On completion of this work, 610 industries and about 1,02,300 people will be benefited.

CMWSS Board has taken up the work of providing sewerage infrastructure in Thendral Nagar and adjoining streets near Kodungaiyur at an estimated cost of Rs.3.15 crore. This work was commenced during May 2007 and about 85 percent of the work has been completed. All the balance works will be completed during this year. On completion of this work, nearly 1000 families in Thendral Nagar will be benefited.

3. Expansion of Capacity and Strengthening of the existing sewerage system in Chennai city

In order to meet the needs of the growing city, the existing sewerage system required strengthening and capacity addition. CMWSS Board has proposed to take up the following expansion of capacity and strengthening works for implementation during the current year.

Sl. No.	Name of Work	DPR Cost (Rs.in crore)
1	Ayanavaram interceptor in Otteri Nullah Basin	3.19
2	Vyasarpadi interceptor in Otteri Nullah Basin	3.24
3	Nammalvarpet interceptor in Otteri Nullah Basin	2.38
4	KK Nagar and Padmanabha Nagar interceptor in Adyar River Basin	1.09
5	Dimmasamy Durga interceptor and Villivakkam Phase-I Pumping station in Otteri Nullah basin.	1.41
6	Langs Garden interceptor in Cooum basin.	1.60
7	Thiruvanmiyur and Besant Nagar-II Pumping station in Buckingham Canal Basin	3.21
8	Seethammal Colony and Foreshore Estate pumping station in Adyar River Basin	2.42
9	Jawahar Nagar and Melpattadai interceptor in Captain Cotton Canal basin	1.68
10	Improvement works to the existing Sewerage pumping station at Greams Road in Area-VII	2.13
	Total	22.35

The National River Conservation Directorate (NRCD), Ministry of Environment and Forest, Government of India has already accorded approval for the expansion of capacity and strengthening of Vyasarpadi Interceptor System for Rs.3.20 crore. For the balance works the detailed project reports are being apprised by NRCD. After approval, works will be taken up during this year.

CMWSS Board is implementing water supply and sewerage schemes for the adjacent Urban Areas as deposit work.

CMWSS Board is implementing the work of construction of terminal pumping station and laying of force main under Phase-II at Ambattur Sewerage Scheme at an estimated cost of Rs.7.33 crore. The work was commenced during August 2007 and 40 percent of it has been completed. The balance work will be completed during the current year. On completion of the above scheme, the sewage collected from Ambattur Municipal Area will be conveyed to Koyambedu sewage treatment plant for treatment and disposal. Further, a scheme for providing sewerage system for left out areas of Ambattur Municipality at an estimated cost of Rs.130.91 crore has been approved under JNNURM on 29.02.2008. The work will be taken up for implementation during the current year.

CMWSS Board has taken up the implementation of the Under Ground Sewerage Scheme in Thiruvottiyur Municipality at an estimated cost of Rs.28.55 crore, as deposit work. The work was commenced during May 2007. The work has been divided into five packages and in three packages the work is under progress. It is programmed to complete the work associated with these three packages during the current year. For the remaining two packages, there was no response in two tender calls and therefore re-tenders have been invited. The work will be taken up for implementation during the current year. On implementation of this scheme, 3.5 lakh people in Thiruvottiyur Municipality will be benefited.

CMWSS Board is implementing sewerage scheme for Pallavapuram Municipality as deposit work. The work was commenced during January 2006 and 70% of sewage collection system work has been completed. The construction of main sewage pumping station site has been shifted outside Kilkattalai lake as per the directions of the Hon’ble High Court. Accordingly, a revised detailed project report, for the construction of terminal pumping station and laying of force main to Perungudi, has been prepared at an estimated cost of Rs.12.50 crore.

The sewage collection system and sub-pumping stations will be completed during the year 2008. The construction of main sewage pumping station and laying of pumping main will be taken up for implementation during current year and is programmed to be completed in 18 months time from commencement of the work.

CMWSS Board has taken up the implementation of water supply scheme for Kathivakkam Municipality at an estimated cost of Rs.6.22 crore. The work was commenced during May-2007 and is under progress. All the works will be completed during the current year.

PROPOSALS FOR PROVIDING WATER SUPPLY AND SEWERAGE SYSTEM TO MUNICIPALITIES, TOWN PANCHAYATS AND VILLAGE PANCHAYATS WITHIN CHENNAI METROPOLITAN AREA

CMWSS Board is planning, designing and preparing detailed project reports for providing water supply and sewerage facilities to various Municipalities, Town Panchayats and Village Panchayats within Chennai Metropolitan Area.

During the year 2007-08, CMWSS Board prepared detailed project reports for providing water supply and sewerage schemes for six urban local bodies at an estimated cost of Rs.499.95 crore as a deposit work for implementation and assisted them in getting the approval of Jawaharlal Nehru Urban Renewal Mission (JNNURM) as detailed below:

All these schemes have been entrusted to CMWSS Board for implementation as deposit work.

Sl.No.	Urban Local Body	Approved cost (Rupees in crore)
Water supply schemes
1	Porur	12.36
2	Maduravoyal	23.30
3	Avadi	103.84
4	Ullagaram-Puzhuthivakkam	24.24
5	Nerkundram	19.17
	Sub total	182.91
Sewerage Schemes
1	Ullagaram-Puzhuthivakkam	28.08
2	Avadi	158.05
3	Ambattur	130.91
	Sub total	317.04
	Grand total	499.95

Out of the above, the work relating to water supply scheme for Porur Town Panchayat has been commenced and is under progress. Remaining works will be taken up during this year.

Apart from this, the detailed project reports for providing sewerage scheme for Kathivakkam and Maduravayol Municipalities and Porur Town Panchayat have been prepared and submitted to JNNURM for approval.

Further, CMWSS Board has outsourced the consultancy services for preparing detailed project reports for providing comprehensive sewerage schemes to 5 municipalities, 17 town panchayats, 22 village panchayats and 1 cantonment surrounding Chennai city. The DPRs for Manali Municipality, Puzhal, Naravarikuppam, Chinnasekkadu, Minjur, Perungudi & Nandambakkam Town Panchayats, Mathur, Madippakkam, Palavakkam, Kottivakkam and Mugalivakkam Village Panchayats and the St.Thomas Mount Cantonment have been prepared. Board has also prepared DPRs for providing Under Ground Sewerage Scheme to Ramapuram and Manapakkam village panchayats. Preparation of detailed project reports for remaining urban local bodies is under progress. During the current year these DPRs will be submitted for approval under JNNURM and on approval the work will be taken up for implementation in a phased manner.

HUMAN RESOURCE DEVELOPMENT

I. To improve service delivery and efficiency, an organization needs to constantly focus on improving their capabilities through learning systems, building knowledge capital and transferring knowledge through out the organization. In this direction, CMWSS Board is taking every possible step to improve organizational learning as well as to improve the knowledge and capacity of its individual staff members. CMWSS Board is also sharing its knowledge and experience in water supply and sewerage services with other organizations.

The Resource Centre of CMWSS Board imparts training to its staff members on continuous basis in the following fields:

During the year 2007-08, 253 Board employees were imparted training in the above fields.

Further, 5 courses were conducted under Central Public Health Environmental Engineering Organization (CPHEEO) sponsored program. The Board’s Resource Center also organized 9 courses for the Municipal Engineers, under TNUDP III, sponsored by the Commissioner for Municipal Administration and 1 course for the Municipal Engineers from Madhya Pradesh state. 789 personnel from different organizations benefited from these training programs.

1. Besides the ongoing training programs, the Board proposes to organize the following training programs during current year:

· Training program on mechanical cleaning of the sewerage system for field engineers and field workers,

· Training program on safety measures in operation and maintenance of sewerage system for field engineers and field workers,

· Training program on customer care for depot engineers and depot managers, and

· Training program on safety measures in construction of water supply & sewerage systems for the board engineers, contractors and their staff.

2. The Japan International Cooperation Agency (JICA) and the NRCD, Ministry of Environment and Forest have enlisted the CMWSS Board for conducting training programme at its Resource Centre for junior and middle level officers for the Southern Region under JICA funded project on “Capacity building for sewerage works in India”.

CMWSS Board has entered into a service agreement with JICA to conduct two training programmes on “Operation and Maintenance of sewerage facilities and sewage treatment plants”.

3. Considering the increasing demand for training, from within as well as from out side agencies, it is proposed to improve the infrastructure facilities in the Resource Centre by modernizing the class rooms with the provision of state of art audio visual equipments and other facilities, refurbishment of the Model Laboratory, provision of various in-house demonstration models, improvement to the existing hostel and improvement to the environment of the Resource Centre.

The Board has already computerized the accounting functions such as payroll, pension, general provident fund, stores, receivables and payables. This has helped in avoiding the duplication of work and errors and thereby improving the overall efficiency. Computerization has also helped in recording the day-to-day financial transactions and preparation of reports promptly.

Now, the Board is gradually moving towards the second generation usage of Information Technology, thereby benefiting the consumers by minimizing the response time and improving service delivery.

The Information System and Technology Planning (ISTP) Project was taken up for implementation during 2006-07 and completed in April 2007 at a cost of Rs.9.00 crore. Under this project all the Depots (161 Nos.), Area Offices (11 Nos.), stores and Regional offices have been provided with computers and interconnected through the central server at the Head Office using Oracle ERP, Optical Fiber Cables (OFC) and wireless network. This has facilitated the consumers to pay their water taxes and charges in any of the Depots, Area Offices or Head Office, irrespective of the location of their residence/property and the payments are updated on-line. Now, there is no need for the consumers to go to the respective Depots to pay their taxes and charges.

Further, the consumers can pay their dues even from outside the city, using the Board’s website and credit card.

Using Information System and Technology Planning (ISTP), the grievances of the consumers are registered and forwarded on-line to the respective Depots for redressal. Even if the grievances are registered in any of the Depots, Area Offices or Head Office, the computer will forward them to the appropriate Depot for attention. The grievances are redressed as per the time frame prescribed in the Citizen’s Charter and if not, the grievances will be escalated automatically by the computer system to the higher officials for immediate attention.

The consumers can also register their grievances through the website of the CMWSS Board and by e-mail to the Area Engineers. By this system, the grievances are brought to the attention of the appropriate officials for redressal, without any loss of time.

In order to bring further transparency in the tendering process the Government has amended the Tamilnadu Transparency in Tenders Rules to enable electronic filing of tenders. To achieve this, as a first step, CMWSS Board, started making available, various Notice Inviting Tenders and the tender documents on the Board’s website to facilitate the bidders to download the documents. The interested bidders can download the document, free of cost, and submit the tenders even without visiting Board’s office.

Now, the Board has implemented e-tendering process for the procurement of works and materials. The first e-tender was opened on 29-01-08 and until March 2008, five tenders have been invited using e-tendering process. In order to create awareness among the potential bidders and familiarize them with the e-tendering process, a special training program on e-tendering system was also organized for the contractors and suppliers.

Considering the importance of the consumers, the Chennai Metropolitan Water Supply and Sewerage Board is taking various steps to provide customer service in a prompt and courteous manner. Following are some of the measures taken by the Board to improve customer satisfaction:

· All Area and Depot offices are provided with computers and are interconnected to enable the consumers to know their tax and charges.

· Since all the offices are connected through the Head Office Server, the consumers can pay tax and charges at their convenience at anyone of the Board’s Depot Offices, Area Offices and the Head Office.

· Consumers can also register their grievances at anyone of the Board’s Depot Offices, Area Offices and the Head Office.

· Grievances are immediately transferred to the concerned Depot through computer.

· Grievances are automatically escalated to higher officers, if not redressed within the stipulated time limit.

Considering the importance of consumer feedback in improving the service delivery, on every 2^nd Saturday of the month, the CMWSS Board is conducting open house meetings in all the Area Offices by inviting consumers, Voluntary Service Organizations, Residence Welfare Associations, Consumer Action Groups etc. Wide publicity is given to ensure more participation and facilitate them to give suggestions to further improve the service delivery.

People who are treated poorly tend to pass that attitude on to their customers. Therefore, with the ultimate objective of improving the service delivery to the consumers, the CMWSS Board is taking every step to create a motivating environment for its employees.

To support the families of the employees who expired while in service, government has resumed the scheme of compassionate ground appointment. Under this scheme, during 2007-2008 the Board has appointed 55 persons.

Considering the length of service and in order to effectively use their experience, the Board promoted 21 Electrical Operators[H.T] as Junior Engineers and 44 Depot Managers to higher grades.

The success of the Board, in efficiently delivering its services to consumers depend, to a great extent, on the field level workers. The Board is taking several steps for the welfare of these workers. The following are some of the measures taken by the Board:

1. To improve the personal hygiene among labour establishment employees, the Board has issued the following material during the year 2007-2008 at a cost of Rs.42.61 Lakhs:-

2. Further, during 2007-08, the Board has increased various monthly allowances payable to the labour establishment employees as follows:

Sl. No	Nature of Allowance	Category of Employees	Old Rate (in Rs.)	New Rate (in Rs.)
1.	Soap Allowance	Ele. Pumpsman, Electrician,E.O.(HT)

Sl.

Nature of Allowance

Category of Employees

Old Rate
(in Rs.)

New Rate
(in Rs.)

Soap Allowance

Ele. Pumpsman, Electrician,E.O.(HT)